Eric714. I have a Virgin Media Wall Socket at my flat, its a 3 year old new build but feel I am being forced to stay with Virgin only because it was installed when the flats were built. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Mark as New; Bookmark this message; Subscribe to this message; Mute;sounds like the installer wanted to make money. on 01-06-2023 19:26. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Hi All I’m new here. Stay safe online. . In your Stream kit you’ll find everything you need to get the Stream box up and running. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. A wall box may be branded with the logos of an old cable TV company (not VM). He - 5270179. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. 2. Answered! Go to Answer. You should see a welcome screen, then the Virgin Media start up screen. I’ve just lived into my new house and received my Virgin box. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. The wall box may be branded with the logos of an old cable TV company (not VM). It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. com and book a technician. * Virgin want £99 to come around and disconnect this! I have attached 3 pictures demonstrating the socket, the outside wall and the old telewest box where the phoneline and broadband connect to, I have also highlighted the cable in green. We would like this to be re-located please into our living room on ground floor. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. on 17-12-2022 10:39. My Virgin Media Hub 3 just came in but realised need a socket wall installed. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Wall sockets and no connection. Please help. The phone has been plugged into a wall socket and was working fine for years. $109 at Amazon. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. #2. I'm looking to replace an old wall socket in my new house. Business, Economics, and Finance. 1. Next, connect the power cable. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Teki, Mar 28, 2020. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Plug into the Hub. VM is doing this area-by-area. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. There must have been a previous installation or you would not have been offered a self install. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Get virgin engineer to move the wall socket. on 22-10-2022 20:58. 19 minutes ago. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. It also protects the network from 240 volts being fed to it by faulty TVs in your home. . 100. unnecessarily. £12. ahhh the rubbish that is CS - you could try this. Standard Member. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. If you do have a socket you can post a photo here. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Remove the connector cable. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Joining in Options. Options. This is a little untidy for my likeing. My VM Router is is my office adjacent to hall. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). But I have no Virgin Media Wall socket in my house. So that, buyer must be prepare for this. There should be a screw F socket on the bottom where the cable is now just pushed onto. It is causing an issues to my development of the property. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. For more information please visit:Options. Chris. So you can either unscrew this one & push on the connector provided in the Quick Start pack. . Installation: Wall socket issue. Being connected to the internet is one of the most important modern essentials in 20. newapollo. • Using your TV remote push the Input, AV or Source button. Internet. Some install their own poles too. - 5400981. Sometimes there is no VM wall box, just a trailing cable. Checked every. Now none of my internal phone. Leave the "repaired" network cable disconnected for the moment. Just joined. old socket, needing a new wall socket damianbrozyna. How can I speak to someone about getting one installed. 0 which means the speed will be rather limited (i. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. The internal box should be oblong, square one are for phone. I end up calling and the person on the phone said its been - 5401028. Removing Old Telewest Cable Page 2 Diynot Forums. Re: No Virgin Media wall socket internally. Switched. Happy to pay the money for it, if it could be arranged please. I don't have a virgin media wall socket and this is stressing me out. Got my virgin media self install kit but I don't have a virgin socket. Summary of Contents for Virgin Media Virgin TV V6. Location. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sometimes there is no wall box, just a trailing cable. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. The cable on the right looks like is for a Freeview TV antenna. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Follow these simple installation steps for your Virgin Media home phone set up. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Installing and configuring your kitNo wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. The other is marked TV, & this is used for TV & Broadband. Dave. I unscrewed it and there is a male isolator inside the box. If however the socket itself has been removed you will need assistance. Tudor. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. 1 [or 192. Virgin Media; My Virgin Media; Shop;. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Push the red label end of the white cable, into the wall socket. #2. I've got 2 wall sockets that I think are likely. --Hub 3. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayBefore I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. How deep should Virgin Media cables be? 1 to 6 inches. Plug the cables into the Hub. Browse. Explain what needs to be done and book an engineer visit. It’s important you talk to your provider about how the service will work for you. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. @Briannahsarah wrote: Here is a photo. I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. Re: Old Telewest wall unit in new flat - what is it? The box on the left is an isolator box, *may* contain a splitter instead of an isolator which means the 'fm' point may actually be a general point. Be aware it may complicate things though if you do come to order cable in the future. But I have no Virgin Media Wall socket in my house. Back a step. Business, Economics, and Finance. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Only Virgin Media kit can be plugged into their network so not surprising the Talktalk router has no means to plug into that. What do we do? - 5352510. 6. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. . Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. As mentioned by Tudor, we can move this for you at a one-time charge of £25, which gets applied to your next bill. Could a VM engineer be boo. It should be free of charge. Only thing is how old is the Pc without a network card, since if its older it might be only usb 1. It feels like I need to just obtain a connector to enable the two to fit. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The wall socket has a thick plug bit. My VM Router is is my office adjacent to hall. Or wait here a day or two for a VM Mod to pick this up. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Plug into the wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I am so sorry to hear that you seem to be missing a wall socket in the home. Getting Connected with Virgin Media is easy when you have a wall socket. If it’s damaged or not working correctly, it could be causing your internet issues. VM has a rolling programme of work to move all customers over by 2025. Follow these simple installation steps for your Virgin Media home phone set up. Can you arrange an engineer to help me out on this step?. 0 Kudos Share. There is a long wire and plastic boxes. Next, connect the power adapter to the Hub, and plug it into a. Page 2 Our new boxes automatically We will start with step-by-step activate when connected. 0 Kudos. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Community Natter. The wall box may be branded with the logos of an old cable TV company (not VM). 1 Mar 2016. There are 10 types of people: those. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. #12. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I just got Virgin Media kit and read all information carefully and checked - 5200805on a domestic hub you look at the values thus. 30-01-2023 13:36 - edited 30-01-2023 13:51. Step 3: Plug in your Virgin Media Hub on the go-live date. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Screwless Faceplate. Options. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. 4. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. 2. Hi. 5 Adapter. Connect the Hub’s power cable with the blue tab. So I can't do anything about price hikes. Quick tips on prepping for Virgin Media technician's visit. --. James-30 wrote: ». If you are a fibre customer you might not use a master socket, instead an Openreach Modem. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Security matters. On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONNo virgin media wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 32,846. QuickStart, set up and connections. 3 weeks ago. 899; 57; 138; Eeeps. Manage Your Account. All. . That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. My Virgin Media App. My options are . Manage Your Account. . Reply. There is no way I can insert the isolator cable into the - 5223924. I would get virgin to do it. Don’t plug the power cable into a plug socket yet. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If you're happy for us to get this booked. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Hi, I just moved to a new house and got my virgin media kit today. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Tudor. Teki Screwfix Select. Browse Virgin Media Virgin Media. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Or the virgin cable that comes into ur property at the moment pull out and take it all the way back to the front of the house where the virgin box is on the external wall then run the cable straight up the wall drill through the wall. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I’m annoyed because I actually had a virgin sales person in my house. What confuses some people is the push-on connector provided. The isolator has a terminator cap (marked below) fitted to the open end. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. One of them was Telewest. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. I’m having the exact same problem. Telewest Cable Wall Sockets. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Options. The top “capped” one is marked FM & has been disused since cable went digital. We would like to show you a description here but the site won’t allow us. 2. Browse Virgin Media Virgin Media Community. All the wall sockets I can see are for BT. New Install Assistance. Step 4. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0. I don't intend to become a Virgin Media customer and would like this cable removed if possible. • Scroll to the HDMI port you connected the cable to. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. But I don’t see anything like that apart from satellite dish cable outside the window. Push the white cable with the black label into the Hub. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Tuning in. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. 07K; 223; 462; Natalie_L. Feb 22, 2022. 168. You need a small spanner to remove this, then push the provided connector over the exposed end. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. No outside box - cable through the wall to inside box - very old 20 years ago. The first option is to put the cable into another wall socket. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. I end up calling and the person on the phone said its been booked for this Saturday ( 09. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Or if the other end of the white cable is in a more useful. Account - Mobile. Security matters. Replacing an actual Virginia Media Central. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I’ve tried calling but the people I’m connected to keep hanging up. I got a self setup broadband kit but have no Virgin media wall plug. Looks like the pin has come out from an old termination cap. How out here. VM has to 'switch' you to do that. Push the red label end of the white cable, into the wall socket. When Virgin Media (cable) was installed over 8 years ago, a box was put on the wall outside my front door - a long piece of white cable was run through the wall and fixed around the door frame and wall in the hallway. 0 Kudos. We would like to show you a description here but the site won’t allow us. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. All I am aware of terminate the fibre inside your house though. No, any cables within the house can be touched as much as the householder wants to touch them. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. #4. Hi. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. How long will the QuickStart installation take me? WiFi Hub - 30 mins. New and used Socket Sets for sale in Victoria, British Columbia on Facebook Marketplace. However, I do not have any of the specified wall sockets available. #2. TV, FM and DAB combinations available. Get virgin engineer to move the wall socket. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. The top “capped” one is marked FM & has been disused since cable went digital. Thank you for the tel no. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We would like to show you a description here but the site won’t allow us. Which was great as that is in a better location than my master Socket was. I have the old virgin media wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. And on the back of the box. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. We have a TV and broadband but no landline required. Even sitting in the room above the router, the WiFi was dreadful. The wall box may be branded with the logos of an old cable TV company (not VM). We do not have an internal VM box to plug the round ended cable into. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. time or you need to replace a Hub, Follow-up our step-by-step guide to get set up to not while. Wall socket. My wall socket appears not to be working so to avoid having to wait for the. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. The cable on the right looks like is for a Freeview TV antenna. there is a knack to it but you will get it. Check your DMs btw. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. u just run a long cable from the box inside to whatever room u want. Customer since 1993. Tudor. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Plug into the Hub. Absolutely not. Account - Cable. See where this Helpful Answer was posted. The top “capped” one is marked FM & has been disused since cable went digital. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. RedTomato said: I removed my Virgin cable about a month ago. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Re: No Wall Socket for Quickstart. #12. Or you may be quicker than average! You won’t be involved the whole time. The wall box may be branded with the logos of an old cable TV company (not VM). (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Even if we wanted a phone, you can just connect the phone directly into the Virgin hub/router. I ordered a broadband only package because it said I could self install the kit. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Security matters. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Re: No virgin media wall socket. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. on 12-01-2023 10:45.